Terms & Conditions
Effective Date: November 11, 2026
Welcome to Elevate Luxury Car Service and Elevate Luggage Concierge, operated by The Emerald Coast Concierge (collectively referred to as “Elevate,” “we,” “us,” or “our”).
These Terms & Conditions describe general conditions for using our website and participating in our customer communication services.
1. Website and Services
Our website, https://elevatelcs.com, provides information about Elevate's private chauffeur transportation and luggage concierge services.
By using our website or requesting services, you acknowledge these Terms & Conditions.
Specific reservation details, pricing, scheduling, and any applicable service-specific terms will be communicated separately during the booking process.
These general website terms do not establish or modify service-specific cancellation, refund, or liability policies.
2. Reservations and Service Information
Reservations are subject to confirmation, service availability, and the applicable booking arrangements.
Guests are responsible for providing accurate contact information, pickup and delivery details, and other information reasonably necessary to coordinate their requested services.
Service arrangements may require additional communication to confirm scheduling or operational details.
3. Elevate Luggage Concierge SMS Program
Program Name: Elevate Luggage Concierge Service Notifications
Guests who expressly opt in to receive SMS notifications may receive automated text messages regarding their luggage concierge reservations.
Messages may include:
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Booking confirmations.
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Luggage claim ticket information.
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Out-for-delivery notifications.
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Delivery confirmations.
This messaging program is intended for reservation-related and service-related communications.
4. SMS Consent
Participation in the SMS notification program is voluntary.
Guests must provide express consent before receiving automated service notifications.
Providing a telephone number alone does not constitute consent.
Consent is documented in connection with the guest's reservation. Guests may withdraw their consent at any time.
5. Message Frequency and Charges
Message frequency varies according to reservation activity.
Guests will typically receive up to four automated service notifications per luggage concierge reservation.
Message and data rates may apply.
Elevate does not control charges imposed by your wireless carrier.
6. SMS Opt-Out Instructions
To stop receiving SMS notifications, reply STOP to any message from Elevate Luggage Concierge.
After opting out, you will no longer receive automated messages from that messaging program unless you subsequently provide valid consent to resume them.
7. SMS Help and Customer Support
For SMS assistance, reply HELP to a message from Elevate Luggage Concierge.
You may also contact us directly:
Email: info@elevatelcs.com
Website: https://elevatelcs.com
8. Message Delivery
SMS delivery depends on participating wireless carriers, network conditions, and other technical factors outside Elevate's control.
Carriers are not liable for any delayed or undelivered messages.
Guests should contact Elevate directly when immediate assistance or confirmation is required.
9. Privacy and Personal Information
We respect the privacy of our guests and protect customer information in accordance with our published Privacy Policy.
Mobile information and SMS consent information are not sold or shared with third parties or affiliates for their marketing or promotional purposes.
For additional information about data collection, use, retention, and privacy choices, please review our Privacy Policy:
https://elevatelcs.com/privacy-policy
10. Changes to These Terms
We may update these Terms & Conditions to reflect changes in our services, communication practices, or applicable requirements.
Updates will be reflected through the effective date displayed on this page.
11. Contact Information
The Emerald Coast Concierge
Elevate Luxury Car Service | Elevate Luggage Concierge
Website: https://elevatelcs.com
Email: info@elevatelcs.com