Privacy Policy

Effective Date: November 11, 2026

The Emerald Coast Concierge, operating Elevate Luxury Car Service and Elevate Luggage Concierge (collectively referred to as “Elevate,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, protect, and disclose information in connection with our transportation, luggage concierge, website, and customer communication services.

1. Information We Collect

Depending on the services you request, we may collect:

Your name, telephone number, and email address.
Reservation details, including service dates, pickup and delivery locations, and scheduling information.
Luggage descriptions, claim tag information, photographs, and delivery verification records.
Billing and transaction information.
Communications with our team, including service-related text messages.
Website usage information collected through cookies or similar technologies.

We collect information that is reasonably necessary to coordinate reservations, provide services, communicate with guests, maintain operational records, and support our business.

2. How We Use Your Information

We may use personal information to:

Process and manage reservations.
Coordinate chauffeur and luggage concierge services.
Provide booking confirmations and service updates.
Verify luggage custody and delivery.
Respond to customer inquiries.
Process payments and maintain business records.
Maintain service quality, security, and operational accountability.
Comply with applicable legal obligations.

3. SMS Messaging and Consent

Elevate Luggage Concierge may send service-related SMS notifications to guests who have expressly consented to receive them.

These notifications may include booking confirmations, luggage claim information, out-for-delivery updates, and delivery confirmations.

Message frequency varies according to reservation activity, typically up to four automated service notifications per reservation.

Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. Reply HELP for assistance.

We document SMS consent and do not treat providing a telephone number alone as permission to receive automated messages.

4. Mobile Information and SMS Privacy

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile telephone numbers, text messaging opt-in information, and messaging consent are not shared with third parties or affiliates for their marketing or promotional purposes.

We may use authorized service providers to deliver communications and operate our services on our behalf, subject to appropriate confidentiality and data protection requirements.

5. Information Sharing

We may disclose information to service providers when reasonably necessary to operate our business, including reservation management, payment processing, communications, and website services.

We may also disclose information when legally required or necessary to protect the rights, safety, and security of our guests and business.

We do not sell customer personal information to third-party advertisers.

6. Information Security and Retention

We use reasonable administrative, technical, and operational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

We retain information for as long as reasonably necessary for legitimate business purposes, service documentation, dispute resolution, and applicable legal obligations.

No method of electronic transmission or storage can be guaranteed completely secure.

7. Cookies and Website Technologies

Our website may use cookies and related technologies to support website functionality, understand visitor activity, and improve the browsing experience.

Cookie preferences may be managed through available website controls or browser settings.

8. Your Privacy Choices

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law and legitimate record-retention requirements.

You may also withdraw consent for SMS communications at any time by replying STOP.

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations.

The effective date displayed above indicates when this policy was last updated.

10. Contact Information

The Emerald Coast Concierge
Elevate Luxury Car Service | Elevate Luggage Concierge
Website: https://elevatelcs.com
Email: info@elevatelcs.com